PackNet Software Platform (Prod 2) status page
Incidents

Production Degradation - Increased Box Rejections

MAJORaffectedImport & Job Creation (Prod 2),Machine Production (Prod 2)lasted6h 10min

We have determined that a stored value became corrupted, resulting in delayed processing that caused the communication issue. We have fixed the corrupted value, and production has returned to normal. We are continuing to investigate what caused the initial data corruption, and will take steps to improve our ability to identify issues that might arise in the future.

resolved
Feb 28 21:25:00 (UTC)

We have confirmed that there is an issue communicating with the Hawkeye system in one site. We are continuing to work to diagnose and resolve the issue. We can confirm that other sites are not impacted at this time.

identified
Feb 28 15:45:00 (UTC)

We are investigating reports of increase in box kick-outs at one site.

investigating
Feb 28 15:15:00 (UTC)
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